Returns and Shipping

RETURNS and EXCHANGES

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RETURN AND EXCHANGE POLICY

TERMS OF SALE AND REFUND POLICY

Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased, whether consumable or topical, contain cannabinoids from hemp oil. Our manufacturing facilities are registered with the FDA and our products are manufactured according to FDA guidelines for cGMP standards for dietary supplements. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. 
 

SATISFACTION GUARANTEE

All products carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of these products, simply return the unused portion of the product within 30 days. If we receive a returned product within 30 days with an approved RMA, we will issue a full refund of the purchase price, plus applicable tax, and less shipping of the items purchased within 7 days of receiving it. The customer is responsible for return shipping costs. Your acceptance of the terms of purchase means you agree to and understand the refund policy.
 

DAMAGE DUE TO FREIGHT OR SHIPPING

All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48 hours. If you discover damaged or missing products, please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product.
 
All Evolve Wellness products purchases indicates your acceptance of the terms of purchase which means you agree to and understand the refund policy.

RETURN PROCESS

  1. Prior to returning items, the customer must contact contact customer service via the contact form below OR through your account login.  The process is expedited via your account login.
  2. To initiate a return for an order you placed online, please login to your account.  Proceed to the ORDERS PAGE and click on the green button to start a return.  This will start the return process.
  3. A member of our team will review your request and issue an RMA.
  4. Once you receive the RMA you can ship the product back to Evolve Wellness. We must receive the request to return within 30 days of your order.  Once we receive the returned product(s) we will issue a refund of the purchase price, plus applicable tax, and less shipping, on returned items within 7 days of receiving it. Customers are responsible for return shipping. 
  5. Items returned without express written authorization or an RMA from will not be refunded.

Frequently Asked Questions

Here you will find answers to some common return, shipping and exchange questions.

What is your Return Policy?

All products carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of these products, simply return the unused portion of the product within 30 days. If we receive a returned product within 30 days with an approved RMA, we will issue a full refund of the purchase price, plus applicable tax, and less shipping of the items purchased within 7 days of receiving it. The customer is responsible for return shipping costs.

How do I return a product?

We have tried to make return and exchanges easy.  All you have to do is login to your account and look at your order history.  Find the order and item you are trying to return and click the “RETURN” button.  It will walk you through from there.

Contact Us

If you still need help, please feel free to contact us using the form below.